Returns & Exchanges

At Brooklyn Shoe Supply, we stand behind the craftsmanship of our footwear and offer a 30-day return window for all unworn items in their original packaging. Please ensure soles are unmarked and all components are included to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Pack Your Items

Carefully place the unworn shoes back into their original branded box and secure them inside a sturdy shipping mailer.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Quality Inspection

Once our workshop receives your return, we will inspect the condition of the leather and soles before issuing your refund within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing